The problem

It’s very common for small businesses to have:

• Privacy policies that were copied years ago and never revisited

• Website forms and auto-responses that don’t match how enquiries are actually handled

• Unclear practices around customer devices, retained data, or old records

• Staff doing “the right thing” without written guidance

• A general sense of “we should probably look at this one day”

None of this means a business is doing anything wrong — it usually just means things have grown organically.

Why it matters

When policies, processes, and communication aren’t aligned, problems tend to surface at the worst possible time — during disputes, complaints, insurance claims, or staff changes.

Clear, accurate information helps:

• Build customer trust

• Set realistic expectations

• Reduce misunderstandings

• Support consistent internal practices

• Demonstrate professionalism to clients, partners, and suppliers

For many businesses, simply documenting and aligning what they already do makes a meaningful difference.

Who is this service for

This service is designed for:

• Small businesses and sole traders

• Trades and service-based businesses

• Repairers and device-handling businesses

• Online stores and professional services

• Businesses using tools like WordPress, Microsoft 365, cloud storage, or customer booking systems

It’s especially useful if you handle customer devices, personal data, or ongoing client records.

How the review works

• Initial discussion to confirm scope and suitability

• Review of current practices (website, forms, device handling, communications)

• Practical findings and recommendations documented clearly

• Optional assistance implementing changes

What we review

Each review is practical and business-focused. Depending on scope, we may look at:

• How customer information is collected (website, forms, email, phone)

• Where data is stored and who can access it

• How customer devices or files are handled while in your care

• Retention and disposal practices

• Website privacy policy wording vs actual operations

• Customer communications, auto-responses, and disclaimers

• High-level use of IT systems relevant to data handling

This is not a technical audit or legal assessment — it’s an operational review.

What you receive

At the end of the review, you’ll receive:

• A clear written summary of findings

• Practical recommendations you can act on

• Suggested updates to privacy policy wording (non-legal)

• Optional assistance updating website pages or forms

• Plain-English explanations, not jargon

The goal is clarity, not paperwork for the sake of it.

Pricing Expectations

Reviews are scoped based on business size and complexity.

Most reviews fall between 2–6 hours, depending on what’s involved.

We’ll confirm scope before proceeding.

What this service is not

To be clear:

• This service does not provide legal advice

• It does not certify compliance or guarantee regulatory outcomes

• It does not replace advice from a qualified legal professional

Where appropriate, our work can complement advice from your accountant or lawyer.

If you’d like to have a conversation about whether this type of review would be useful for your business, feel free to get in touch.

We’re happy to discuss scope, suitability, and whether it makes sense before proceeding.

Many clients use this review as a practical first step before engaging legal or accounting advice, helping reduce time, cost, and misunderstandings.

Why Mac & PC Consulting?

• We already handle customer devices, data, and systems daily

• We see the gap between written policies and real-world practice

• We focus on clarity, practicality, and how things actually work