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Move your files, photos and everyday work to your next Mac or Windows computer. If the old device has failed, we’ll first look at how the files can be accessed.
Choose the outcome you need
A normal transfer moves data from one readable computer, drive or backup to a computer with a working operating system. Mac-to-Mac, Windows-to-Windows and compatible cross-platform transfers are possible.
Applications do not transfer between Mac and Windows. Some applications need reinstalling or separate setup.
Ask about a transferTell us what happened, whether the drive is detected and which files matter most. We’ll assess whether to attempt recovery in the workshop or recommend a specialist.
A failing drive needs a different approach from a routine transfer. Recovery is not guaranteed.
Ask about recoveryA clean operating-system installation, limited account setup and a rebuild that preserves your data are different services. Before recommending an option, we’ll check whether you need to keep any existing files.
Ask about setupThat doesn’t automatically mean your files are lost. Tell us what happens when you turn it on and whether you have a backup. Diagnosing the computer and recovering its data may involve separate work.
Tell us what happenedWe’ll discuss what you want to keep before making changes to your computer. If there’s a problem accessing your files, we’ll explain the available options and any risks before proceeding.
Let us know which computer you’re using, what’s happening and whether you’re moving to a new device or trying to retrieve files from an existing one.
Moving to a new computer or getting rid of an old one? We can help you transfer your important files, reset the computer or remove its storage drive before you sell, donate or recycle it.
Ask about retiring your computerOften, yes. Even if your computer won’t turn on, we may still be able to access its files. We’ll check what’s possible and explain your options.
Not necessarily. Some applications need to be reinstalled, and others may require a new licence or a compatible version. We can help you get your essential software running on your new computer.
Yes. We can set up your existing email accounts on your new computer and help bring across older messages where they’re available.
Request an estimate
Tell us what you need help with. Include the model if you know it; you can start without it.
Ask a question, request a repair estimate or arrange a visit. Choose what you need and check the details before sending.
Open the enquiry formSubmitting sends your enquiry to the workshop for review.