Having trouble sending or receiving emails?
Messages stuck in the outbox, bouncing back or missing from your inbox? We can check what’s happening in your email app and account, and whether your provider needs to help.
Ask about sending problemsHome / Computer Services
Email setup and troubleshooting
Email not working, or setting it up on a new computer? We help with Outlook, Apple Mail and other email apps, whether you use your computer at home or for work.
What do you need help with?
Trouble signing in to email
If your email app won’t accept your sign-in or asks you to reconnect your account, we can help check the setup. Account recovery may still need your email provider.
Get help signing inEmail isn’t syncing properly
Your messages appear in webmail but not in your email app, or folders aren’t updating as expected. We can investigate the account and app setup to find out where the problem is.
Ask about synchronisationGetting a mailbox full warning?
Running out of email storage? We can help you make room, archive older messages or review your mailbox storage options.
Get help with mailbox storageCan’t find your old emails?
Can’t find older messages or email folders after a computer problem or a change of setup? We can check where they’re stored and what may be available on your old computer or in your mailbox or backup.
Ask about missing emailsComputer won’t start?Need your email accounts on a new computer?
We can help set up your existing email account in Outlook, Apple Mail or another email app after you change computers, and check that you can send and receive messages.
Set up email on a new computerMoving your files too?Outlook, Apple Mail and Microsoft 365 help
Having trouble with Outlook, Apple Mail or Thunderbird? We can help with application problems, account setup and Microsoft 365 on your computer, whether you’re using it at home or for work.
Ask about email and application support
Email for your business
Need to move your business email to Microsoft 365, set up shared mailboxes or arrange ongoing administration? Our Consulting services cover business email systems, including integration with other applications and workflows.
Could a remote session help?
Some email setup and troubleshooting can be handled while you’re at your computer. We’ll check whether that suits the problem and explain the time-based cost.
See remote email supportA few useful answers
Can you recover my email password?
We can help check the account setup, but account recovery may need the email provider. You may need access to your recovery phone or another account.
Are my old emails on the computer or online?
That depends on the account and app setup. We can check the old computer, mailbox or available backup before recommending changes.
Can you help with my work email?
Yes. We help individuals with email setup and problems, whether they’re using a personal or business account. For business-wide email migrations, shared mailboxes and ongoing administration, our Consulting services can help.
Request an estimate
What’s happening with your email?
Tell us what’s happening with your email, and we’ll help you work out the next step.
How can we help?
Ask a question, request a repair estimate or arrange a visit. Choose what you need and check the details before sending.
Open the enquiry formSubmitting sends your enquiry to the workshop for review.